Discover more in our FAQ
Have a question or comment? Do get in touch here!
We aim to respond to all queries within one working day.
How long will my order take?
How long will my order take?
All orders via website, or custom orders using our stock colours take 6 weeks.
For custom designs and dyes, time frame upon request, simply fill out the form below or email hello@avalonbyloomah.com
Is UK delivery included?
Is UK delivery included?
Yes, UK Mainland 'curb side' delivery is included. White glove, unwrap, unroll and lay can be added as extra, please enquire via email or enquiry form.
For rest of world please send your address via the bespoke enquiry form and we can quote delivery. Trade customers please contact us via trade form.
Do you deliver globally?
Do you deliver globally?
Yes, for rest of world deliveries please send your address via the bespoke enquiry form and we can quote delivery. Trade customers please contact us via trade form.
What is the Avalon box and how do I use it?
What is the Avalon box and how do I use it?
The Avalon Box contains:
Three quality samples so you can feel the hand tufted finish.
21 curated stock colours to match your scheme quickly.
Design Brochure for the Ethereal Collection, including step by step guide and more.
Simply select your design, choose a colour from the poms, measure your space, and either order online in popular sizes or request a custom quote.
For more information see our guide on how to use the box here
Can I browse your digital brochure?
Can I browse your digital brochure?
Yes! Link to digital brochure for the 'Ethereal Collection' can be found here: Brochure
What sizes are available?
What sizes are available?
Each design is available in a selection of popular sizes via our website. You can also order a completely custom size - simply choose Custom on the product page, enter your dimensions, and we’ll send a quote and mock-up. There is no additional charge for a rug made to a different size or colour way than those listed on the website.
How do bespoke enquiries work?
How do bespoke enquiries work?
Any design you see on the website can be made in any colour combination and size (up to 4m wide). There is no additional charge for a rug made to a different size or colour way than those listed on the website. Alternatively, 100% custom orders can be accommodated, please fill out custom enquiry form with your requirements.
Can I open a trade account?
Can I open a trade account?
Our trade programme is designed for interior designers, architects, and retailers who demand exceptional quality, reliable service, and complete design flexibility.
If this applies to you, please fill out the trade account form. We will be in touch about our trade ordering process and accounts.
Do you make bespoke samples?
Do you make bespoke samples?
Yes, bespoke samples can be made upon request using your chosen design and colour combination. Please fill out a general enquiry form here with details of your request.
All orders will include a digital mock up of the design in the size ordered sent as standard.
Can I choose my own colours?
Can I choose my own colours?
Yes. You can select any of our 21 stock colours for your rug. These shades were chosen to work harmoniously together and across a range of interior styles. Alternatively custom dyes can be made for special orders, please note, the production time will vary.
Please email hello@avalonbyloomah.com for more information.
How do I care and clean for my rug?
How do I care and clean for my rug?
Find details on cleaning and caring for your rug here. Cleaning and Care
